Below are LegalPub.com, Inc.’s customer service policies including terms & conditions of sale.*
No-Risk Trial Examination
Our books are available for a 30-day trial examination for U.S. based customers. At the end of that period, customers may return the books for a refund or credit, subject to our return policy (see below).
Professor’s Desk Copy
A professor who has adopted or is considering adopting one of our books for a course can request a complimentary desk copy using our Contact page. Please click the “Professor’s Desk Copy” subject on the Contact page and fill in the following fields:
- professor’s name
- school name
- course name and when it will be taught
- title of the book requested
- the address where the book is to be shipped
Orders for Schools
We do not sell our books through Amazon. The preferred method of providing our books to schools is for the professor to ask the school’s bookstore to place an order with us. (See below.) If your school does not have a bookstore, students can order directly from this website.
Bookstore Orders
Bookstores and other resellers can order by faxing or emailing us a purchase order (call for email address) or by submitting the order by phone. For ordering, each book’s ISBN number can be found on the respective product page of this website.
Pricing & Discounts
We have two types of discounts, volume and reseller. Volume discounts are based on the dollar value of the order and are limited to purchases not intended for resale. The reseller discount is for bookstores and other resellers and is a flat 15% off the single unit list price. See our Products page for current unit pricing and discounts. Bookstores and other resellers must order via telephone or fax (not the website) to obtain the reseller discount. Prices, discounts and availability are subject to change without notice.
Books in Electronic or PDF Format
Sorry, but we do not sell or have copies of our books in electronic or PDF format. Our books are available only in paperback.
Annual Subscriptions
Our annual edition books (the Federal Civil Rules Booklet and the United States Bankruptcy Code & Rules Booklet) are published in December of each year and can be purchased by subscription.
Creating a subscription. To create an annual subscription, follow the steps below.
- Register for an account using “My Account” and enter basic information (address, payment method, account details).
- Go to the “Products” tab and click on an available product to go to its Product page.
- Click the “Annual subscription” button, type a quantity, and click the green “Sign up now” button.
- Click the “View Cart” button and complete the Cart and Checkout process.
Starting your subscription. Which edition your subscription order starts with depends on when your subscription order is first submitted. New subscription orders submitted during January through October start with that year’s current edition. When your order is received, your card is charged for your chosen product(s) and that year’s current edition is promptly shipped to you. Your subscription is also scheduled for renewal on December 1st. On that date, your card will be charged for the next year’s edition and the latter will be shipped to you in January. New subscription orders submitted in November or December start with the next year’s edition. Your card will be charged when your order is received and the next year’s edition will be shipped to you in January.
Updating, auto renewal, and canceling your subscription. Each November, we will email you a reminder that you are on subscription status and, if necessary, to update your address, payment method, and the number & selection of books. To update your address and payment method, edit that information in My Account. To update the number & selection of books, simply cancel your existing subscription (using the “Subscriptions” link in My Account) and create a new subscription (follow steps 2 – 4, above). Subscriptions automatically renew on December 1st of each year. (Note: renewal notices and invoices will reference your original order from when you started your subscription. However, you will be shipped the newest edition when it becomes available in January.) Subscriptions can be canceled at any time using the “Subscriptions” link in My Account.
Payment Terms
New customers may be required to pre-pay until credit is established. Established customers in the U.S. have a NET 30 day open account. For late payment, we reserve the right to assess finance charges at the rate of 1.5 percent per month and to hold, refuse, or require prepayment on pending and future orders.
Payment Methods
For website orders, payment is made through either PayPal or Stripe, both of which securely accept all major credit and debit cards. For all other orders, we accept payment by check, money order, and most major credit cards. For the latter, we will email you an electronic invoice which you can pay securely on-line. We accept purchase orders from established U.S. based book stores and government agencies.
Sales Tax
For non-exempt customers with shipment to Massachusetts, please add 6.25% sales tax. Exempt customers with shipment to Massachusetts must submit to LegalPub a properly completed Sales Tax Exempt Purchaser Certificate (Form ST-5) signed by the 501(c)(3) organization with a copy of its Form ST-2 attached. Such forms should be submitted with each purchase unless the “Blanket certificate” box in Form ST-5 part 3 is checked.
Shipping
We normally ship out the same or next business day from the time that we receive your order. If you provide us with your email address, we can email you the tracking number and a copy of the invoice.
For smaller orders, we normally ship via USPS first class or priority mail (usually 1-5 business days). Orders shipped within Massachusetts may be shipped via USPS media mail if the estimated delivery time is 3 days or less. Larger orders are normally shipped via UPS ground (usually 1-5 business days). The shipping costs are set forth on our Products page. Pricing is for orders with one ship-to address. For orders with more than one ship-to address, additional charges will apply. For orders that must be reshipped due to an expired, incorrect, insufficient or undeliverable address, additional charges will apply. UPS next day, 2nd and 3rd day air are available for an additional charge.
In lieu of our shipping charge, customers may provide us with their UPS collect account number. Be sure to tell us which level of UPS service you would like us to use (e.g., ground, next day, 2d day, etc.).
Note that we do not ship to locations outside of the United States.
Return Policy
Books ordered from LegalPub may be returned in unmarked and salable condition within 30 days of the order date for a full refund or credit, less shipping & handling. Exceptions: we do not accept returns from book stores or other resellers, sales with pricing or discount different than that stated on our Products page, and sales of books with customized covers. You must provide our original invoice or packing slip with your return. For all orders paid by credit card (including orders canceled before shipment), refunds will be reduced by any credit card merchant fee incurred by LegalPub.
Return of books that were received in damaged or defective condition must be made within 30 days of the order date. Remedy is limited to replacement with new books of the same title. For customized books received in damaged or defective condition, remedy is limited to Legalpub’s choice of replacement with new customized books of the same title or a refund of the amount paid to LegalPub for such books.
How to make a return. On our Contact page, click the “Return Request” subject and fill in the following fields: purchase date, invoice or order number, title and quantity of the books to be returned, and the reason for the return. If your return request is accepted, we will email you a Return Authorization Number (“RA#”). (Acceptance of a return request is subject to our timely receipt and our inspection of the return.) Include the RA# in the shipping address of your return. All returns without an RA# will be refused. Ship the books along with our original invoice or packing slip to the following address using a carrier that will provide tracking:
RETURNS DEPT. RA# [insert the RA# that we provided]
LegalPub.com, Inc.
113 East Bare Hill Road
Harvard, MA 01451-1856
(Note: If the package was shipped to you via USPS first class or priority mail and was not opened, you may write “RETURN TO SENDER” on the front of the package along with the RA#, give it back to the post office, and you shouldn’t be charged return postage.)
Returns that comply with the terms of our Return Policy will be issued a refund or other remedy as provided above. For refunds, orders paid by credit card will be refunded to the same card. Orders that were paid by check will be refunded by check. Orders invoiced and not yet paid will have a credit applied to the invoice.
* LegalPub.com, Inc. is hereinafter referred to as “LegalPub” “we” “our” or “us”.